Grievance Redressal
How to raise a concern or complaint, and how it will be addressed.
We value your feedback and are committed to resolving your concerns fairly and promptly. Please follow the steps below to raise a query or complaint.
Level 1: Customer Support
Call us at +91-8808-35-8808, email info@rajsiinfin.com or visit our office at Upper Ground Floor, Plot No. 25, Near Metro Station Gate No. 1, Sector 11, Dwarka, New Delhi 110075 during working hours (Mon–Sat, 09:30–18:30 · Sunday closed). Please mention your name, registered mobile number and loan account number (if any).
Level 2: Grievance Redressal Officer
If you are not satisfied with the resolution provided, you may write to our Grievance Redressal Officer:
- Phone
- +91-8808-35-8808
- [email protected]
- Address
- Upper Ground Floor, Plot No. 25,
Near Metro Station Gate No. 1, Sector 11,
Dwarka, New Delhi 110075 - Working hours
- Mon–Sat, 09:30–18:30 · Sunday closed
Level 3: Reserve Bank of India
If your complaint is not resolved within 30 days, or you are not satisfied with the resolution, you may lodge a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021 through the RBI Complaint Management System at cms.rbi.org.in.
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