Privacy Policy

This Privacy Policy outlines Rajsi Infin Consultants Private Limited’s approach to processing of Data.

At Rajsi Infin Consultants Private Limited, we understand the significance of your personal data and process the same in a responsible manner. We urge you to go through this Privacy Policy attentively.

Who is covered by the Privacy Policy:

This policy is applicable to all the existing customers, prospect customers and persons (“User”) who visit the office/ branch and/or any ‘Digital Property’ belonging to Rajsi Infin Consultants Private Limited (“RICPL”), which offer Secured & Unsecured loans (“Financial Services”). If you are below 18 years of age, you are expected to view our Digital property under the guidance of a natural parent/ legal guardian.

The reference made to ‘RICPL’ in this Policy would mean and include Rajsi Infin Consultants Private Limited; and (ii) the term Digital Property would mean and include website, mobile application and/or any other electronic application.

This Privacy Policy explains about the type of information of the User that RICPL collects, consent, its purpose, salient features etc. as detailed below. We encourage user to read this Privacy Policy regarding the collection, use and disclosure of information by User from time to time to keep itself updated with the changes & updated that we make to this Policy.

Consent:

By using our website/ application/ any other electronic application and by availing various products/ services from RICPL, User consents to:

1. The terms of this Privacy policy (“Privacy Policy”) in addition to the terms of use of mobile application, website, and product documents.
2. Collection of data in connection with availing loan and/or third-party products facilitated by RICPL.
3. Consent for collection of data in connection with Aadhaar based authentication (Aadhar eKYC) or verification (Aadhar OKYC) facility provided by Unique Identification Authority of India “UIDAI”, to check/ verify/ download/ obtain/ upload/ update KYC details from/ with the Central KYC Registry (CERSAI), collection of data from Digilocker provided by MeIT (Ministry of Electronics and Information Technology).
4. Communications relating to marketing & business promotions.
5. Storage of data as per company’s policy in addition to regulatory and legal requirements.
6. Consent for E Mandate Registration with eSignature.

Types of information:

This policy shall apply to use and disclosure of sensitive data or information provided by the customer and/or a User on the website of RICPL or otherwise at the time of client acceptance/ registration/ application in connection with availing products or services or facilities of RICPL and that is collected by RICPL:

1. which is in the nature of personal data of/ demographic information of the User provided to RICPL online or offline (i.e. Name, age, date of birth, gender, address, mobile number, email id, PAN, photograph/ image, KYC documents provided by customer or collected from CKYC registry/ Aadhar Authority/ Digi locker, bank account details, credit scores, GST details, provident fund account details, provided to RICPL through mobile application, website and/or at the time of availing various financial products/ services).
2. which may or may not be personally identifiable and/or traffic information; and

For brevity’s sake, the above type of information is collectively referred as “Information” in this Policy.

Sources of Information:

RICPL collect data or information about the customer and/or user from a variety of sources, including through:

1. online and electronic interactions including via RICPL websites, mobile applications, text messaging programs and/or through RICPL branded pages or applications on third party social networks;
2. offline interactions with RICPL, including via direct marketing campaigns, hard copy registration / application forms, competition entries and contracts through RICPL customer services call centres;
3. the interaction with online targeted content (such as advertisements) that RICPL, or service providers on our behalf, provide to you via third websites or applications
4. the User, during the product application journey, either online or offline.
5. User’s browser, mobile application and/or mobile device, including cookies etc.,
6. its Service providers, dealers, agents/agencies, including the server from the User’s browser, mobile app and/or mobile device.
7. consent of User by reading the SMS and email information with the consent of User as part of rendering Financial Services.

Purpose:

RICPL need this information to operate and provide various products and services. Information collected from User may be used by RICPL for the following listed “Purposes”:

1. to fulfill customer’s and/or user’s requests for products and services offered and subscribed and accepted by them and to contact either through RICPL company or their third party service providers through any channel of communication including but not limited to email, telephone, sms etc.;
2. to provide the User with the services incidental and/or ancillary to the business of RICPL;
3. to deliver the User any administrative notices, alerts, advice and communications relevant to the use of the service;
4. to promote the products/services of RICPL and to RICPL group companies and its authorized agents and other third party services providers in so far as required for joint marketing purposes, for providing information about products/services of other group companies and/or to offer similar services to provide the User with various value added services and information including for authentication purposes to enable linking of User’s various products held with RICPL group companies;
5. for evaluation of the existing RICPL products/services and/or develop products/ services, for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or identification of other criminal activity;
6. to render service to User and/or to enhance/ improvise the Products/Services;
7. to conduct check on your credit information with any of the credit bureau or to conduct a background check either by their employees or through any third party vendor;
8. to third-party contractors that provide services to RICPL and are bound by these same privacy restrictions;
9. to comply with Applicable Laws/ regulations, including credit reporting;
10. to the extent permitted by the terms of an agreement/ Applicable Law/regulations, share or process User’s information in connection with the products/ services provided by RICPL, its Group Companies and/or any third party;
11. to advertise exclusive offers, promotions, customized search results, and location-based services related to financial products or services and to use tools to evaluate User’s device signals and generate insights above User to increase customer engagement and improving our marketing efforts;
12. to automatically populate third-party pages when you click on advertisements within app/website;
13. to enforce Terms of Use.

Update Personal Information:

RICPL and/or Third Party Service entity encourages you to update this information as and when there are any changes. Users are also entitled to review the information provided and ensure that any Personal information or sensitive personal data or information found to be inaccurate or deficient be corrected or amended as feasible. However, RICPL shall not be responsible for the authenticity of the Personal Information or sensitive personal data or information supplied by user.

Sharing/Transfer/Disclosure of Personal Information:

User’s personal information will not be sold or otherwise transferred to unaffiliated third parties unless otherwise stated at the time of collection or without user’s approval as the case may be. However, RICPL might share, exchange and disclose information to its affiliates and / or group companies, authorized agents or to any third party service provider to deliver products and services in the manner agreed by User as specifically stated under this Privacy Policy.

RICPL or any third party service entity treats user’s personal information or use of the services as private and confidential and does not check, edit or reveal it to any third parties except where it is expressly agreed where it believes in good faith, such action is necessary to comply with the applicable legal and regulatory processes, or to protect and defend the rights of other users or to enforce the terms of service. RICPL or any third party service entity may disclose personal information where it is under legal obligation to do so or where it is mandated under law. RICPL or any third party service entity may transfer personal information to another Indian or overseas body corporate that ensures the same level of data protection that is adhered to by RICPL, if it is necessary for the performance of a lawful contract between RICPL or any person on its behalf and the user or where user have consented to the data transfer.

Data and/or information may be transferred upon change in control or to other group companies but only in accordance with this policy.

Personal information may be transferred to any group company of RICPL at any time or to a third party only as a result of a sale, acquisition, merger, reorganization or other change in control. If RICPL is sold, merged or transferred any part of our business, part of sale may include user’s personal information.

Unsolicited Information:

Except where specifically agreed by user or it is necessary for operational or regulatory reasons, RICPL or any Third Party Service entity will not send any unsolicited information/communication to the user. However, to help user to take full advantage of the service offerings/facilities/products of RICPL, you will have the opportunity to indicate whether you would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from RICPL and/or any third parties etc. If user does not opt out, RICPL may use contact information to send occasional communication pertaining to the said information. User can nevertheless unsubscribe from receipt of such emails by following instructions therein or by communicating accordingly to RICPL.

Cookies:

RICPL/its web sites may use "cookies" (information stored on computer/Computer Resources which include mobiles phones and also APPs) by user’s browser at our request. "Cookies" is a term generally used for small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising, preferences etc. Cookies themselves do not personally identify user, but they do identify user’s computer, computer resources and devices connected with computer resources and include Mobile phones. Generally, cookies work by assigning a unique number to the computer that has no meaning outside the assigning site. Users are also being made aware that RICPL cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on RICPL website. If user does not want information collected through the use of cookies, user may change the settings in the browser that allows denying or accepting the cookie feature as per user’s discretion and in the manner agreed by user.

RICPL may:

1. use persistent cookies which are permanently placed on User’s computer to store non personal (Browser, ISP, OS, Click stream information etc.) and profiling information (age, gender, income etc.).
2. use Information stored in the cookies to improve User experience by throwing up relevant content where possible.
3. use the cookies to store User preferences to ease User’s navigation on the website/electronic/mobile application.

 

Salient Features:

1. RICPL respects the privacy of User in accordance with prevailing Law/regulation that governs privacy and always strives to uphold the standards in protecting the same.
2. Excepting with its Group and its subsidiaries, Service Providers, the Information shall not be shared with any external organization unless the same is necessary to enable RICPL to provide you services, meet legal and/or regulatory compliance requirement and/or to enable the completion of a transaction, rendering services, pursuant to applicable norms/process or pursuant to the terms and conditions applicable to such Information as agreed with RICPL.
3. RICPL may use the Information to enhance the User’s experience and may make subsequent offers to the User about its products/ services.

Data Governance and trainings:

At our company, we believe in maintaining transparency with our customers when it comes to data governance policies. As per our data privacy policy, data governance is one of our prime focus areas that help us deliver quality services to our customers. We follow stringent guidelines on data governance, which include factors such as data quality, data minimization, data accuracy, and data accessibility.

We understand that data privacy is a critical concern for our customers and we ensure that we use the data provided only for specific purposes, adhering to the customer's consent given. Our employees handle customer data ethically and securely. Our employees follow various parameters like data classification, ethical handling of customer data, minimizing data exposure to third parties and maintaining the confidentiality and privacy of data, among others.

Our data governance policies help us maintain transparency and accountability when handling customer data and we strive to continuously update and improve our policies to ensure the safety and privacy of your data.

Service Providers:

We may employ third-party service providers and individuals due to the following reasons (not exhaustive):

1. To facilitate RICPL’s products/ services
2. To provide the service on behalf of RICPL
3. To perform any ancillary service related to products/ services of RICPL and/or its Group
4. To assist RICPL in analyzing how the services are used; and
5. To assist RICPL and/or its Group in evaluating and improvising the service standards.

User is hereby informed that the third-party service provider/ agent/ agencies will have access to your Information on a need-to-know basis to assist RICPL in rendering service and are restricted from using the same for any other reason rather than specified during data collection. The third-party service provider is obligated not to disclose or use the Information for any other purpose.

 

Responsibility of User:

User acknowledges the following:

1. RICPL and/or its employees/ assigns will not contact the User directly for disclosure of any personal information unless required for the above-mentioned Purposes. Hence, User is solely responsible to exercise proper due-diligence to verify the identity of the individual(s) contacting before disclosing any personal data/ information by reaching out to the RICPL’s official customer care number accessible on its website before making any disclosure.
2. RICPL will not be liable/ responsible for any breach of privacy owing to User’s negligence.
3. User shall only use the official website/ links of RICPL for availing products/ services by inputting the domain information on the address bar.
4. User is completely aware about the potential risk of data/ privacy breach and User shall be solely liable for any unauthorized disclosure/breach of personal information etc. and any direct/ indirect loss suffered by User due to User’s conduct. Hence, User shall exercise utmost caution to ensure that User’s personal data (including but not limited to any passwords, financial information, account details etc.) are not shared/ stored/ made accessible through : any physical means with or without user’s knowledge (disclosure to any person/ third-party etc.) or through any electronic means, by exercising the following precautions/ safety measures:

1. User shall always check if “https” appears in any website’s address bar before making any online transaction, to ensure that the webpage is encrypted.
2. User shall avoid using third- party extensions, plug-ins or add-ons on the web browser, as it may result in the risk of tracking or stealing of User’s personal details.
3. User shall always type the information and not use the auto-fill option on web-browser and mobile apps to prevent the risk of storage of any personal information.
4. User shall NOT access darknet, unauthorized/ suspicious/ malicious website, suspicious online platforms, downloading information from unreliable sources.
5. User shall ensure to disable cookies before accessing any domain/ website, to ensure that User’s personal information is not tracked by any third-party, unless otherwise consciously permitted by User by accepting the same, for which, User alone will be responsible for the consequences thereof.
6. User shall not respond to any generic emails from an unknown/unidentified source.
7. User shall check the Privacy Policy of website/ application to know the type of information that may be collected from User and the manner in which it may be processed by the website/application before accepting or proceeding transaction on any website/ application.
8. User shall always verify and install authentic web/ mobile applications from reliable source on User’s computer/ Laptop/ tablet/ smart phone or any other electronic device.
9. User shall NOT access any unidentified web links or any other electronic links shared over electronic platform (such as email, sms, social media, websites etc.)

Data Storage, Retention and Handling:

RICPL shall retain/store User’s Information in India if it is required to provide services or as long as it is required for business purpose. Retention of Information will be as per applicable law/ regulatory requirements in India.

RICPL may retain the following kinds of information (not exhaustive):

1.	KYC Documents (Identity and Address proof, Photograph etc.)	During the tenure of relationship and at least Five years after cessation of the relationship.
2.	Loan Files containing documents like Application Form, Income Documents, agreements etc., collected at the time of opening account/availing loan facility.	During the tenure of relationship and 8 years from closure of Loan
3.	Customer Walk-in Complaint/ Suggestion Register.	5 years
4.	All necessary records of transactions between the RICPL and the User.	8 Years from the date of transaction
5.	Deceased Constituents Loan A/c (Death Certificates, Affidavits, Letters of Disclaimer, Succession Certificate copies and other related correspondence).	8 years

Information may be retained for an extended period in the following circumstances:

• in case of requirement of any investigations under law or as part of any requirement before Courts/ Tribunals/ Forums/ Commissions etc.
• to enhance / improvise the products /services of RICPL.

RICPL ensures that access to User data is sufficiently restricted using access controls and industry standard encryption algorithms. Further, RICPL has in place a robust incident management system along with a proactive incident response posture.

Use of APP:

In case of use of facilities/products/services through any APP of RICPL, additional terms and conditions governing the manner of usage of APP including collection and disclosure of Personal Information shall be applicable and to be read along this Privacy Policy.

Children:

RICPL’s website is not intended for use by children and minors. Parents are requested to ensure that Personal Information is not provided by minors. 

Blocking IP Addresses:

RICPL uses the help of Internet Protocol ("IP") addresses to diagnose any problems with its server and to administer its web site including by blocking certain addresses that it feels are inappropriately using its website. IP addresses are used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc. 

Website & links to Other Sites:

RICPL’s website/ electronic/ mobile application may contain links to other sites. If User clicks on a third-party link, User may be directed to that site. It may be noted that such external sites are not operated by RICPL and is beyond the control of RICPL. Therefore, RICPL strongly advises the Users to review the privacy terms/ policy of such external websites/ electronic applications. RICPL has no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Security:

We at RICPL implement appropriate security measures to protect user’s Personal Information from unauthorized access and follow technology standards prescribed by applicable laws. RICPL could be subject to verification by a third party for its use of SSL encryption technologies and may also be audited by third party auditor for security practice as deemed fit. 

Securing User’s Information is of paramount importance to RICPL, and it undertakes the following initiatives to secure privacy of the User’s Information:

1. RICPL implements various reasonable management, technical, and administrative measures to safeguard internal information, with sound technical controls to secure the underlying systems.
2. Alongside conducting periodic internal, RICPL adheres to multiple regulatory and statutory obligations.
3. RICPL has in place controls such as data discovery which ensures that personal data of User is tracked across all its assets and security of such data is ensured using data encryption and masking methodologies. Further, we have implemented access controls across all our data assets to ensure that employees have access to limited data and only on a need-to-know basis.
4. RICPL has a robust IT infrastructure support mechanism that ensures all systems are updated to the latest system and security patches.

In all contractual arrangements, RICPL ensures compliance with appropriate standards from third party agencies/service providers, with obligations to protect any information and apply appropriate measures regarding its use and transfer. Any acts involving unauthorized usage and sharing of information, breach of security procedures, usage of information for unlawful gain or breach of confidentiality RICPL warrants penalty as master agreement which may or may not lead to legal proceedings.

Our responsibility is to keep you informed of our approach to information security and encourage your commitment to its successful implementation.

Amendment of Privacy Policy:

RICPL may amend/ update the Privacy Policy from time to time as required under law. Thus, User is advised to review this page periodically for any changes, since any such changes will be effective immediately after they are updated/ posted on this page.

Contact us:

In case if you may want to share your concern, we welcome you to easily reach out to us through multiple contact options displayed on https://www.rajsiinfin.com.

Disclaimer:

While care is taken to update the information, products and services included in or available on our website and related platforms/ websites, there may be inadvertent inaccuracies or typographical errors or delays in updating the information. The material contained in this site, and on associated web pages, is for reference and general information purpose and the details mentioned in the respective product/ service document shall prevail in case of any inconsistency. Subscribers and users should seek professional advice before acting on the basis of the information contained herein. Please take an informed decision with respect to any product or service after going through the relevant product/ service document and applicable terms and conditions. In case any inconsistencies are observed, please reach out to us.